Terms & Returns
We will repair any item for free for the first year and at cost price for the rest of it's life, as long as it is a fault with the item not been damaged by the owner. For instance, a stone falling out in the first year we would repair for free, however if a ring is dropped and the stone chipped we would ask the cost price of repairing it. The only exception to this is with gold plating which we are not responsible for. We can replate for €6 +postage.
If you have bought a gift for someone and they do not want it we must have your original receipt and we can either issue a refund or an exchange as long as the item is in new condition. If we do not have a receipt (or proof of price eg a bank statement) we cannot issue a refund or exchange. Whilst we know every piece we make, the prices we sell it at vary according to the silver price that week. So even if a similar item is for sale currently to compare it to it may have been a different price. But we will always really try to make everyone happy.